Shipping policy

Shipping Policy

Thank you for choosing Biivoya. We are dedicated to delivering our minimalist, lightweight, and multi-functional bags to customers across the United States and worldwide. To guarantee maximum delivery efficiency and immediate product availability, we operate a dual-hub global fulfillment network:

  • For Domestic US Orders: To ensure the fastest transit times, all orders with shipping addresses within the United States are processed and shipped directly from our localized fulfillment warehouses located in the USA.
  • For Orders Outside the United States: All international orders shipping to destinations outside the USA are dispatched directly from our central global logistics hub and production facility in China.

Processing Time

All orders are processed within 1–3 business days after receiving your order confirmation email. Orders are not shipped or delivered on weekends or holidays. 

Shipping Rates & Delivery Estimates

We strive to offer transparent and affordable shipping. 
* Standard Shipping rates will be calculated and clearly displayed at the checkout page before you finalize your payment.
* We may offer Free Shipping promotions from time to time based on specific order value thresholds.

United States (Domestic Fulfillment):

  • Standard Shipping: 4–7 business days — Free
  • Expedited Shipping: 2–3 business days — $6.00

International (Global Hub Fulfillment):

  • Standard Shipping: 5–30 business days — Free

*Please note: Estimated delivery times are guidelines and cannot be 100% guaranteed due to potential customs delays, extreme weather, or carrier transit disruptions.*

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 48 hours for the tracking information to become active in the carrier's system.

Customs, Duties, and Taxes

For domestic US orders shipped from our US warehouses, no additional customs or import duties will apply.  For international orders shipping to destinations outside the USA, Biivoya is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).

Lost or Damaged Packages

Damaged Packages: If your package arrives damaged, please contact us at contact@biivoya.com within 7 calendar days of delivery. You must provide your order number and clear photos of both the damaged product and the outer shipping packaging so we can process a replacement or refund for you.

Lost in Transit (Stuck/Delayed): If tracking has stopped updating for more than 7 business days, please reach out to us within 21 days of the last update. We will file a trace investigation with the carrier, and once the carrier officially confirms the package as lost or unrecoverable, we will issue a free reshipment or refund.

Packages Marked "Delivered" but Missing: If your tracking status shows "Delivered" but you have not received your package, please notify us within 14 days of the delivery date. We will assist in opening a search with the carrier. 

Contact Us

For any shipping-related questions, please contact us at contact@biivoya.com